Refund Policy
[Owner note: this refund policy is a draft, not legal advice. Fill in the [brackets], have it checked for the USA, Canada and Australia, then delete this note.]
14 days to change your mind
Wherever you bought, in the USA, Canada or Australia, you can ask for a refund within 14 days of payment without giving a reason. We send the money back to the payment method you used within 14 days of your request.
How to ask
- Message us on WhatsApp (+44 7476 615897) or e-mail [TODO: add your e-mail in Customize › IPTV Prime › Contact & support].
- Give the phone number or e-mail on the order, the date and your country.
- We confirm and send the refund.
Good to know
- The free 24-hour trial lets you check your box before paying.
- Payments and refunds are in EUR; the USD, CAD or AUD amount on your statement can differ because of exchange rates and bank fees.
- Plans bought at a special price are refunded at the price you paid.
- Nothing in this policy limits rights you have under the consumer laws of your country, such as the Australian Consumer Law.
- [Conditions for reseller panels, for example credits already used]
Updated: 10/22/2026